Privacy Policy

1. Introduction

Racketa ("the Application," "we," "us," "our," or "Company") is committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations (IRR), as well as other applicable Philippine laws.

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use the Application.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, password, date of birth, and profile information
• Profile Data: Badminton skill level, experience, preferred playing times, location, and preferred court types
• Payment Information: Billing address, payment method details (processed securely through third-party payment providers)
• Transaction Data: Details of tournaments joined, courts booked, equipment purchased, and coaching sessions
• Communication Data: Messages, inquiries, feedback, and customer support interactions
• Identification Documents: If required for verification purposes (e.g., for coaches or tournament organizers)

2.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, time spent, clicks, search queries, and features used
• Location Data: Approximate location based on IP address and user preferences (if enabled)
• Cookies and Similar Technologies: Tracking data for user preferences and analytics

2.3 Information from Third Parties

• Payment processors and financial institutions
• Third-party service providers and analytics platforms
• Other users (e.g., when they tag you in tournaments or send you messages)

3. Purpose of Collection and Use of Information

We collect and process your personal data for the following lawful purposes:

• To create and maintain your account and user profile
• To facilitate badminton activities (tournaments, bookings, training sessions)
• To process payments and manage transactions securely
• To provide customer support and respond to inquiries
• To send notifications, updates, and promotional materials (with your consent)
• To improve our services, website functionality, and user experience
• To prevent fraud, abuse, and security incidents
• To comply with legal obligations and regulatory requirements in the Philippines
• To conduct analytics and generate statistical reports
• To verify coach and tournament organizer credentials

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: You have explicitly consented to the processing
• Contract: Processing is necessary to perform services you have requested
• Legal Compliance: We are required to comply with Philippine laws and regulations
• Legitimate Interests: Processing is necessary for our lawful business interests
• Public Interest: Processing serves a public interest purpose

5. Data Sharing and Disclosure

We may share your information with:

• Club Administrators and Tournament Organizers: Information relevant to your participation
• Coaches: Profile information when you request coaching services
• Payment Processors: Necessary payment details for secure transaction processing
• Service Providers: Third-party vendors providing hosting, analytics, and customer support
• Legal Authorities: When required by court order or Philippine law enforcement
• Business Partners: With your consent, for joint promotions or services

We ensure all data processors comply with the Data Privacy Act and maintain appropriate confidentiality agreements.

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmitted over the internet
• Secure password hashing and authentication protocols
• Role-based access control to limit employee access to personal data
• Regular security audits and vulnerability assessments
• Incident response procedures for potential data breaches
• Secure storage of payment information according to PCI DSS standards

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Access: Request information about what personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Object: Object to processing of your data for certain purposes
• Right to Data Portability: Request a copy of your data in a structured, portable format
• Right to Withdraw Consent: Withdraw your consent to processing at any time

To exercise these rights, please contact us at support@racketa.app with your request.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic functionality
• Analytics Cookies: To understand how you use our platform
• Preference Cookies: To remember your settings and preferences
• Marketing Cookies: To deliver personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect functionality.

9. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods depend on the data type and purpose:

• Account Data: Retained for the duration of your membership and 2 years after account closure
• Transaction Records: Retained for 5 years per Philippine tax requirements
• Legal Documents: Retained as required by Philippine law
• Analytics Data: Aggregated data retained indefinitely; individual-level data deleted after 1 year

10. Children's Privacy

Our Application is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it immediately. For users between 13-18, parental consent is required.

11. Third-Party Links and Services

Our Application may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or Philippine law. Material changes will be notified through email or prominent notification on our platform. Continued use of the Application after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:

14. Regulatory Authority

This Privacy Policy is governed by the Data Privacy Act of 2012 and its IRR. If you believe we have violated your privacy rights, you may file a complaint with the National Privacy Commission (NPC), the regulatory body responsible for data protection in the Philippines.